A: While Silver Bends primarily operates as an online gift shop, you can also find us at several prominent cultural events throughout the year. We regularly participate in festivals that celebrate Ukrainian heritage, including the Shumka Dance Festival Edmonton, UFest Edmonton, and Vegreville’s Pysanka Festival. These appearances offer a great opportunity to experience our handcrafted, culturally inspired gifts in person. Please note that the dates for these events vary seasonally, so we recommend checking our website or social media channels for the latest information on where and when we will be exhibiting.

A: To maintain the beauty and longevity of your sterling silver jewelry from Silver Bends, it is important to store it in a dry, airtight container to prevent tarnishing caused by exposure to air and moisture. Avoid contact with harsh chemicals such as household cleaners, perfumes, and lotions, which can damage the silver’s surface. Clean your jewelry regularly using a soft, non-abrasive cloth designed for silver or a gentle silver polish to remove tarnish and restore shine. For more thorough cleaning, use mild soap and warm water, then dry completely with a soft cloth. By following these care instructions, you will preserve the unique craftsmanship and heritage of your Ukrainian-inspired pieces for years to come.

A: Yes, the 8" x 10" wood signs offered by Silver Bends are genuinely handmade. Each sign is crafted by Joel, who carefully wood burns the design by hand onto high-quality birch wood. After wood burning, the signs are stained, sealed, and finished with a sleek black frame to ensure durability and a polished look. This meticulous process reflects Silver Bends’ commitment to unique, artisan gifts that celebrate Ukrainian heritage with authenticity and craftsmanship.

A: While the design of your sign will match the image displayed on our website, please note that the natural wood grain varies with each piece. This variation is intentional and contributes to the unique character and charm of every sign we create. As a result, no two signs are exactly alike, making your gift truly one-of-a-kind and a special representation of Ukrainian heritage.

A: Yes, the jewelry available in the sterling silver section at Silver Bends is handcrafted using genuine 925K sterling silver. Each piece reflects the unique artistry inspired byJeanette, ensuring high-quality, authentic silver that meets industry standards for durability and purity. This commitment guarantees customers receive timeless, valuable gifts that embody both cultural significance and exceptional craftsmanship.

Yes. Many of our jewellery designs feature genuine Swarovski® crystals, carefully selected for their exceptional brilliance, precision cut, and lasting beauty. Each product description will indicate whether Swarovski® crystals are included.

A: Yes. Every product sold at Silver Bends is handcrafted by either Joel or Jeanette. Although some designs are made more than once, each piece is individually created by hand, so no two are ever exactly alike. When you purchase from Silver Bends, you're supporting a small Canadian family business dedicated to preserving and celebrating Ukrainian heritage through handcrafted gifts.

A: Yes, the mugs and coasters offered by Silver Bends are designed for everyday use and are both heat and water resistant. They withstand the temperature of hot mugs as well as cold drinks without damage. Additionally, the ceramic versions of these products are top rack dishwasher safe, ensuring easy and convenient cleaning while maintaining their quality and vibrant Ukrainian heritage designs.

A: Usually not. As a two-person workshop, our time is best spent handcrafting the products in our collection rather than developing custom designs. The one exception is our handmade crocheted dolls, where you can choose from several customization options to create a keepsake that's uniquely yours.

A: At Silver Bends, we strive to ensure your satisfaction with our unique Ukrainian heritage gifts. If your order arrives damaged or there is any issue, please contact us immediately so we can resolve the problem promptly. We accept returns within 14 days of delivery; however, the return shipping costs are the responsibility of the buyer.

A: Silver Bends ships its unique Ukrainian heritage gifts to both Canada and the United States. Shipping charges are calculated based on the destination and the size or weight of the package, and these costs are clearly displayed at checkout before you complete your purchase. This ensures full transparency so you can review all fees upfront. We strive to provide reliable and timely delivery to our customers across North America, making it easy to send meaningful, culturally rich gifts anywhere within these countries.

A: Yes, Silver Bends provides local pickup for customers in Edmonton, Alberta. When placing your order on our online gift shop, simply select the local pickup option at checkout. Once your order is ready, we will contact you with detailed instructions for convenient and timely pickup. This option allows you to receive our unique gifts of Ukrainian heritage directly without shipping fees, ensuring a smooth and personalized experience.

A: Silver Bends requests a phone number at checkout because our shipping partners, Purolator, UPS and FedEx, require a recipient phone number to ensure successful delivery. Providing your phone number helps avoid delays by allowing the carrier to contact you directly if any issues arise during the delivery process. This practice ensures your unique Ukrainian heritage gifts reach you promptly and securely.

A: At Silver Bends, the processing time and estimated delivery dates for your order are clearly displayed at checkout to help you plan accordingly. Since we specialize in unique gifts showcasing Ukrainian heritage, many of our products are handmade, which may require additional time to craft, especially during busy seasons. We strive to ensure all orders are fulfilled promptly while maintaining the quality and authenticity of our items. If you need a more precise delivery estimate, please refer to the information provided at checkout or contact our customer service team for assistance.